Investing in a new VoIP billing system is a major undertaking for a
company because of the level for which it runs. The systems and their
options may vary from vendor to vendor so this article will explain the
options from one of these companies. When investing in this type of
software, the company should take time and research all the options
before making a final decision.
Voip System
The Software Package
The different systems offered by the vendors have pretty much the same
software; however, some items may work differently or be called
something different. In the end, they all perform the same
functionality, which is providing a company with top notch software they
can use to take care of their customers. A customer care portion has
tools that are used to ensure the clients are taken care of from start
to finish.
Unlimited Database
With this software in place, a company has the option to create an
unlimited number of customers and add them to their database. They also
are able to maintain accurate information such as payments, addresses
and contact information. All customer services can be accessed in one
central area that makes it ideal for helping clients quickly and
efficiently.
Prepaid Capabilities
Other customer service options on the account level include the ability
to set up prepaid accounts and postpaid accounts. The prepaid option
involves the customer paying ahead of time for services rendered and the
postpaid is when they choose the option to be billed at a later date.
The software allows for payment expiration notices to be created and
sent out to all customers regardless of their account type.
Rating And Invoicing
With impressive bill and rating tools, this software allows the company
to generate invoices for all kinds of services rendered by the
customers. A cool part of the software allows companies to create their
own signature emails, invoices and statements that they can use when
sending them to their customers. The individual tools provide the
company with a lot of flexibility for their financial department to
offer unique programs to the customer.
Public Web Portal
A customer facing web portal is the perfect bridge between the customers
and the company agents because it allows the customer to update their
information online. Having a portal in place means the customer can log
in and access their account information including past invoices and
current charges. This gives them a feeling of freedom and makes it nice
because they do not have to pick up a phone to check on their bills.
Reporting Tools
Reporting tools are an essential part of any software program and the
ones associated with this package are no different. The tools included
offer breakdowns of customer usage including statistics per account and
per destination. The information can be exported into CSV or PDF for
viewing in a third party viewing program such as a spreadsheet or PDF
viewer.
Voip System